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Office of the Deputy Mayor for Health and Human Services

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OCTO is aware of the global issue with CrowdStrike’s update impacting Windows servers and computers. CrowdStrike has identified the issue and a fix. We are supporting District agencies to ensure operations continue. At this time, District operations are not experiencing major impacts.

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Take the 211 Cell Phone Survey

Last Date:


Have you called DC's 211 from a cell phone?

211 (also known as Answers, please!) is the District’s social services referral system available by phone and Internet. Anyone can call any time to find out about health services, government programs, help for families, and much more!  We are interested in your experiences calling 211 from a cell phone. The responses will help the District improve its system.

Please take a few minutes to answer some questions; be assured your responses are confidential.

Important note: Residents should answer questions 1 to 6. Service providers/community-based organizations/nonprofits should answer questions 7 to 9.


Want to know more about 211? Visit DC Community Resource Portal to join a conversation with DC residents, social services providers, and government folk who are in the process of updating the city's resource and referral network known as 211, Answers, Please!. We need more help and guidance! If you are interested in pitching in--with free meeting space, brain power, referral information, tech ability--we'd love to have you!


A special thank you to So Others Might Eat (SOME) for suggesting a survey be done for clients who may use their cell phones to call 211.






Susie Cambria